Demir, Ahmet and Talaat Rashid, Karwan (2015) Optimizing Human Resources Capacity and Performance of Newroz Telecom Company by Proposing Queuing Theory. International Journal of Social Sciences & Educational Studies, 2 (1).
![]() |
Text (Research Article)
ijsses v2i1.p28.pdf - Published Version Download (722kB) |
Abstract
Human resources capacity is one of the very important decision points of a management. In this case efficiency plays a strategic role. On the other hand, customer satisfaction also must be considered when optimizing the human resources capacity. In this research, human resources capacity of a call center was calculated regarding to arrival of calls to the center and optimized by using waiting lines method. As a result it was seen that queuing theory worked and efficiency of the call center was increased.
Item Type: | Article |
---|---|
Uncontrolled Keywords: | Queuing Theory, Waiting Lines, M/M/S/∞, Human Resources Capacity, Performance Optimization, Increasing Efficiency |
Subjects: | Social Science > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | International Journal of Social Sciences & Educational Studies > VOL 2, NO 1 (2015) |
Depositing User: | ePrints deposit |
Date Deposited: | 08 Jun 2022 13:05 |
Last Modified: | 08 Jun 2022 13:05 |
URI: | http://eprints.tiu.edu.iq/id/eprint/977 |
Actions (login required)
![]() |
View Item |